Starting on Tuesday, January 16, the next time you log in to HMIS you will be asked to use Two Factor Authentication.

What is Two Factor Authentication?

Two Factor Authentication (2FA) is an extra step that will be required when you log in to your HMIS account. It provides an extra layer of security to the HMIS system.

How to Use 2FA

The next time you log in to HMIS on or after Jan 16, you will see the following screen after you enter your username and password:

You will choose one of 2 options:

  • Use an Authenticator App
  • Get a Code Emailed

Please see the instructions below for how to set up these options.

Option 1: Using the Authenticator App

If the Authenticator App option is chosen, the following screen will appear:

tfa verify code (1)

  1. Download the Authenticator App onto your mobile device. See the “How to Prepare for 2FA” section for a links to download the App.
  2. Open the app on your phone and scan the code on the screen
  3. The app will show a 6-digit code. Type the code into HMIS and click “Verify Code”
  4. If you are on a trusted computer, clicking the “Trusted Device” option means that you won’t need to enter another 6-digit code for 30 days.

The next time you log in and need to complete the 2FA process, the screen will ask for the 6-digit code:

tfa authenticator (1)

  1. Open the Authenticator App on your mobile device
  2. Type in the 6-digit code that appears on the app into HMIS, and click “Verify Code”
  3. If you are on a trusted computer, clicking the “Trusted Device” option means that you won’t need to enter another 6-digit code for 30 days.

Option 2: Using Email

If the Email option is chosen, users will be emailed a verification code that they will need to enter into HMIS in order to login in:

Screen Shot 2017-12-06 at 5.18.32 PM

  1. Check your email for “Login to Santa Clara County HMIS”
  2. Type in the 6-digit code that appears in the email, and click “Verify Code”
  3. If you are on a trusted computer, clicking the “Trusted Device” option means that you won’t need to enter another 6-digit code for 30 days.

The next time you log in and need to complete the 2FA process, the screen will ask for the 6-digit code:

Screen Shot 2017-12-06 at 5.26.35 PM

  1. Check your email for “Login to Santa Clara County HMIS”
  2. Type in the 6-digit code that appears in the email, and click “Verify Code”
  3. If you do not receive an email, click the “Resend Code” button and check your email again
  4. If you are on a trusted computer, clicking the “Trusted Device” option means that you won’t need to enter another 6-digit code for 30 days.

How to Prepare for 2FA

If you plan to use the Authenticator App, download the application onto your mobile device:

If you plan to use email, check your HMIS Account Settings to make sure your email is correct:

  1. In HMIS, click on your initials/user profile photo and click on “Account Settings”
  2. Verify that your email is accurate (Note: this should be your work email)
  3. If your email is incorrect, enter the correct email address and click “Save Changes” at the bottom of the screen

For more information about 2FA, please our Help Center article here, or contact us at sccsupport@bitfocus.com .